Personal Lines

Personal Lines Customer Support Representative

Woodbridge, Ontario (Hybrid)
Full-Time
Base salary + commission

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2Your experience

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You're applying for

Personal Lines Customer Support Representative

Team: Personal Lines
Location: Woodbridge, Ontario (Hybrid)
Job type: Full-Time
Schedule: Monday to Friday
Pay: Base salary + commission

What you'll do

Build lasting relationships with retail and high-net-worth clients by staying one step ahead of their needs.
Review coverage in depth and give clear, practical advice for complex situations.
Handle renewals, remarketing, and policy changes accurately and on time.
Work closely with producers, insurers, and underwriters to put the right coverage together.
Support clients through claims and stand up for them when it counts.
Keep clear, thorough notes on every conversation, including advice given and coverage offered or declined.
Spot chances to round out accounts and offer additional coverage.
Bring truly complex or sensitive issues to the VP of Private Client Practice when they need that level of attention.

What you'll bring

An active RIBO licence (required).
Experience managing complex accounts and giving outstanding service.
Strong negotiation and relationship skills.
Clear, confident writing and speaking.
Well organized, with a sharp eye for detail.
Comfortable with MS Office (Outlook, Word, Excel), Google Workspace, and brokerage systems like Acturis and Applied Rating Services.
Self-motivated and eager to keep growing in your career.

What we offer

A competitive base salary based on your experience.
Commission on top of your base.
A full benefits plan after 3 months.
Hybrid work, with the details worked out together.
A supportive team and real room to grow.

What happens next

1
We read your application
A real person on our hiring team reviews every one.
2
We reach out
If you're a good match, we'll contact you to set up a first conversation.
3
We meet
You'll meet the team and get all your questions answered.

Rather use your phone? Scan to open this application on your phone.

Boardwalk Insurance is an equal opportunity employer. If you need any accommodations during the hiring process, just let us know and we'll be happy to help.

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